SHIPPING & RETURNS
Shipping Policy
Thank you for choosing Lovelee Cosmetics for your purchase! We want to ensure you have a smooth shopping experience with us. Please review our shipping policy below for important information regarding shipping:
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1. We currently offer standard shipping for all orders (U.S ORDERS ONLY)
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2. Orders are typically processed and shipping within 2-3 business days of the order being placed, excluding weekends and holidays. Orders placed after 12:00 PM EST will be processed the following business day.
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3. Once your order has been shipped, the estimated delivery time will depend on your location. Most orders within the United States will be delivered within 3-7 business days. Please note that shipping times may vary due to factors beyond our control, such as weather conditions or carrier delays.
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4. Shipping charges will be calculated at checkout based on the weight of the items in your order and the shipping destination.
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5. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. You can use the tracking number to monitor the status of your shipment and estimated delivery time.
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6. At this time, we only ship orders within the United States.
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Return & Exchange Policy
Returns
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We accept returns on unused and unopened products within 14 days of the purchase date.
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To initiate a return, please contact ashsmallbeauty@gmail.com
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The customer is responsible for the return shipping cost
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Exchanges
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We offer exchanges for products of equal or lesser value within 14 days of the purchase date.
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To initiate an exchange, please contact ashsmallbeauty@gmail.com
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The customer is responsible for any associated shipping cost.
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Damaged or Defective Products
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If you receive a damaged or defective product, please contact us within 7 days of receiving your item.
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Provide detailed information and photos of the damage or defect to expedite the resolution process.
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Non-Returnable Items
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For health and safety reasons, we cannot accept returns on any used or opened products.